At Gardentranquil.com, we want you to be completely satisfied with your sail shade purchase. If for any reason you are not happy with your product, we offer a comprehensive return policy to ensure your peace of mind. Please review the following guidelines for returns and exchanges:

1. Eligibility for Returns:

  • You may return any unused sail shade within 15 days of the reception date.
  • The product must be in its original condition and packaging.
  • Customized or personalized sail shades are not eligible for return unless they are defective or damaged.

2. Return Process:

  • To initiate a return, please contact our customer support team at info@gardentranquil.com
  • Provide your order number, the reason for the return, and any relevant details.
  • Our team will guide you through the return process and provide a return authorization.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is defective or damaged.
  • Please use a reputable shipping service with tracking to ensure safe and timely delivery.

4. Refund or Exchange:

  • Once we receive your returned sail shade and inspect it, we will process your refund or exchange.
  • Refunds will be issued to the original payment method, and exchanges will be sent out promptly.

5. Customer Support:

  • If you have any questions or concerns about our return policy, please reach out to our customer support team at info@gardentranquil.com

 

Thank you for choosing Garden Tranquil. We value your satisfaction and strive to make the return process as smooth as possible.

Garden Tranquil – Costum solar protection for your home