According to our refund policy, in order to provide you with an even better shopping experience, we accept returns within 20 days from the date of receiving your product at your home. We want to ensure that you are satisfied with your purchase, so we have simplified the return process.

We take great care to guarantee the quality of our products, and each custom-made item is tailored to meet your unique needs and preferences. Therefore, we kindly ask you to carefully review your order before making a purchase.

To take advantage of this special return option, please follow these steps:

Contact Us:

If you wish to return a product, please contact us within 14 days from receipt. Please explain the reasons for your return so that we can provide you with the best possible assistance.

Product Condition:

Ensure that the product is in perfect condition. It should be functioning properly, clean, and free from damages, scratches, dents, or abrasions.

Original Packaging

Return the product in its original packaging. Make sure to fold it exactly as it arrived and include all accessories and packaging that were present at the time of delivery.

Return Cost

If the reason for the return is that the product is damaged or defective, the company will cover the return cost. We want to rectify any issues you may encounter with our products.

If the return is due to the product not meeting your preferences or simply changing your mind, you will be responsible for covering the return cost.

Once we have received and evaluated your return, we will notify you of its status and proceed as follows:

Refund process:

If the return meets the mentioned requirements and is approved, we will process the refund to your original payment method within 10 business days.

If you have any questions or need further information about your return, please do not hesitate to contact us at info@gardentranquil.com. We are here to assist you in having a satisfactory shopping experience.

We appreciate your trust in us and look forward to continuing to serve you in the best possible way.