At, we want you to be completely satisfied with your sail shade purchase. If for any reason you are not happy with your product, we offer a comprehensive return policy to ensure your peace of mind. Please review the following guidelines for returns and exchanges:

1. Eligibility for Returns:

  • You may return any unused sail shade within 15 days of the reception date.
  • The product must be in its original condition and packaging.
  • Customized or personalized sail shades are not eligible for return unless they are defective or damaged.

2. Return Process:

  • To initiate a return, please contact our customer support team at
  • Provide your order number, the reason for the return, and any relevant details.
  • Our team will guide you through the return process and provide a return authorization.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is defective or damaged.
  • Please use a reputable shipping service with tracking to ensure safe and timely delivery.

4. Refund or Exchange:

  • Once we receive your returned sail shade and inspect it, we will process your refund or exchange.
  • Refunds will be issued to the original payment method, and exchanges will be sent out promptly.

5. Customer Support:

  • If you have any questions or concerns about our return policy, please reach out to our customer support team at


Thank you for choosing Garden Tranquil. We value your satisfaction and strive to make the return process as smooth as possible.

Garden Tranquil – Costum solar protection for your home