Welcome to our FAQ page! Here you will find answers to the most common questions about our products and services. If you don’t find the information you’re looking for, feel free to contact us.

1. What are shade sails and how do they work?

Shade sails are durable fabric structures designed to provide protection from the sun. They work by blocking UV rays and creating a cool, shaded area in your outdoor space. Our shade sails are made from high-quality, UV-resistant materials to ensure long-lasting performance and protection.

2. How do I choose the right size of shade sail for my outdoor area?

To select the right size, first measure the space where you want to install the sail. You should allow some extra space for the mounting points and ensure that the sail is slightly smaller than the total area. We recommend that you leave a gap of at least 15 cm (6 inches) between the sail and the mounting points on all sides for optimal tension and installation flexibility.

3. Can I install shade sails by myself?

Yes, installing a shade sail is a DIY-friendly task for those comfortable with basic tools. However, you will need to ensure that the attachment points are secure and can handle the tension of the sail. We offer detailed installation guides, and you can also contact a professional if you need assistance.

4. How should I care for my shade sail?

Caring for your shade sail is easy! Regularly check the tension and adjust it if necessary. Clean your sail by using a mild detergent and water, and avoid using bleach or harsh chemicals that could damage the fabric. We recommend taking your shade sail down during extreme weather conditions, such as high winds or snow.

5. Do your balcony screens offer privacy and UV protection?

Yes, our balcony screens are designed to offer both privacy and UV protection. They are made from breathable materials that provide privacy while still allowing air to flow through. The screens also block harmful UV rays, making your balcony a more comfortable and safe space to enjoy.

6. How long do the materials used in your products last?

All our products are made from high-quality, durable materials. Our shade sails and balcony screens are UV-resistant and weatherproof, designed to last for several years under normal outdoor conditions. Depending on the environment and maintenance, you can expect a lifespan of 5 to 10 years.

7. Can I order custom-sized products?

Yes! We specialize in offering custom-sized shade sails and balcony screens. Simply provide us with your measurements and we’ll create a product tailored to your needs. Visit our custom order page for more details and to start your order.

8. How long does it take to receive my order?

Once your order is placed, standard products typically ship within 5-7 business days. For custom orders, production times can vary, but it usually takes 2-3 weeks to complete. We will provide you with a shipping estimate at the time of your order.

9. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. You will receive a shipping estimate at checkout, and we always aim to deliver your order as quickly as possible.

10. What is your return policy?

We offer a 30-day return policy for standard products, as long as they are in unused, original condition. Custom-made products, however, are non-refundable unless they arrive damaged or defective. For more information, please visit our returns and exchanges page.

11. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to track your shipment through our carrier’s website. If you have any issues or need further assistance, please don’t hesitate to contact our support team.

12. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and bank transfers. For large custom orders, we also offer the option to pay via installments—please contact us for more details.

13. Do you provide installation services?

While we don’t provide direct installation services, we can connect you with trusted installation professionals in your area. Please reach out to our customer service team for recommendations.