Return Policy
At Gardentranquil.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy designed to give you peace of mind. Please review the following general guidelines for returns and exchanges:
1. Return Requirements:
- You may return any unused product within 15 days of receipt.
- The item must be in its original condition and packaging.
- Customized or made-to-order products are not eligible for return unless they are defective or damaged.
2. Return Process:
- To initiate a return, please contact our customer support team at info@gardentranquil.com
- Provide your order number, the reason for the return, and any other relevant information.
- Our team will guide you through the process and provide you with the necessary return authorization.
3. Return Shipping:
- Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
- We recommend using a trusted shipping service with tracking to ensure a secure and timely delivery.
4. Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method, and exchanges will be sent out promptly.
5. Customer Support:
- If you have any questions or concerns about our return policy, please reach out to our customer support team at info@gardentranquil.com
Thank you for choosing Garden Tranquil. We value your satisfaction and strive to make the return process as smooth as possible.
